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TERMS & CONDITIONS FOR USE OF OUR LEARNING MANAGEMENT SYSTEM

Definitions

In these Conditions the following terms shall have the following meaning:

Conditions means these Compassa Ltd Terms and Conditions for Use of our Learning Management System and other relevant terms and conditions of business communicated to you at point of sale.

Enrolment Fee means the fee payable by You when You apply to become a student/candidate of Compassa Ltd;

Guide(s) means the guides issued by an “Awarding Body” from time to time in respect of Compassa Ltd Qualifications

IOSH means the Institution of Occupational Safety and Health. IOSH Services Limited company registration number 1816826. Address: The Grange, Highfield Drive, Wigston, Leicestershire, LE18 1NN;

Malpractice Policy means the latest policy relating to malpractice, which may from time to time be amended;

NEBOSH means the National Examination Board in Occupational Safety and Health (a company limited by guarantee under company number 2698100) address: Dominus Way, Meridian Business Park, Leicester, LE19 1QW;

LMS means Learning Management System;

Assessment these are assessments of practical units and/or examinations which contribute towards Your final qualification;

Policies means the policies of Compassa Ltd and Awarding Bodies as amended, updated or added to from time to time;

Registration Fee means the fee payable by You when You register to undertake a specific Qualification/Assessment with Compassa Ltd;

Awarding Body means NEBOSH, IOSH, or other organisation providing accreditation for Qualifications to Compassa Ltd;

You or Your refers to You, the student or prospective student for Compassa Ltd Qualifications;

By accepting these terms and conditions you acknowledge that you are about to access the digital content of the course(s) and, as such, You will no longer be entitled to a refund during a Statutory Cancellation Period of 14 days.

Enrolments

By enrolling for a qualification with Compassa Ltd (whether You apply directly or whether a third party applies on Your behalf) You accept these Conditions.

Enrolment is for the purposes of identifying You, to Compassa Ltd with whom You are studying, tracking progress through Qualifications, confirming Your eligibility to participate in Awarding Body Assessments and confirming previous units attained by You which count towards Awarding Body Qualifications.

For NEBOSH qualifications, You are expected to provide a copy of your photographic ID to Compassa in order to complete your course and access your assessments. Failure to provide this photographic ID will result in your being prevented from completing the course or qualification. This ID is kept on our LMS for verification of your name and identify in the event of an audit by the awarding body.

When enrolling for a qualification You are agreeing to abide by the regulations, policies, and procedures for that qualification, as set out by the Awarding Bodies to that qualification. These are available on the relevant Awarding Body's website.

Your access to the course(s) will last for life, subject to logging into the LMS every 12 months. If You fail to log into the LMS, Compassa Ltd reserves the right to delete your account without notice, which will entail the loss of all data including course progress. Access to your course(s) will not be restored unless you make a new payment at the prevailing rate.

In the event that Compassa Ltd is unable to supply the services to you, including for reasons such as going into liquidation or administration or loss of accreditation from IOSH or NEBOSH, any liability or refund to you will be limited to course enrolments made in the previous 12 months. No refunds or liability will be incurred by Compassa Ltd for purchases or course enrolments made over 12 months prior to being unable to provide the services.

In the event of Compassa Ltd ceasing its provision of online courses but otherwise continuing to operate, You will have a minimum total of 12 month access, from the date of purchase, before Your access is withdrawn.

Compassa Ltd accepts no responsibility for changes to the availability or syllabus content of the accredited courses as set by the Awarding Body. Should Your syllabus be phased out, at any time during Your study or assessment period, we can only extend this to the last available date for which Your course is valid. Students wishing to transfer to a new syllabus will incur a charge for this as deemed appropriate by us. In the event of changes to the syllabus and assessment criteria, we reserve the right to alter the content or structure of a course without prior notice being given to You.

Eligibility for study

All Compassa Ltd Qualifications are delivered and examined in English (unless specified in the advertised course description).

Should English not be Your first language, it is Your responsibility to ensure that Your proficiency in both written and oral English is of a sufficient standard to enable You to meet the demands of both Your studies and the examination(s).

Qualifications official titles which include the word “National” are based upon UK legislation and are not designed for non-UK based applications.

Qualifications official titles which include the word “International” are based upon no specific Countries legislation, however, are based on international codes of best practice are designed for International applications.

Compassa Ltd has the right to refuse examination registration for students should you not meet Compassa criteria.

Assessments and Reasonable Adjustments

It is Your responsibility to ensure You have registered for the appropriate examination. Compassa Ltd cannot be held responsible for mistakes.

Compassa Ltd’s assessment closing dates are set independently of the Awarding Body.

For assessment registrations received after Compassa Ltd’s closing date, Compassa Ltd reserve the right to refuse acceptance of Your application.

Where Compassa Ltd accept late assessment registrations, an additional charge will apply. Compassa Ltd reserves the right to increase the assessment registrations fees on a periodic basis.

You have the right to apply for reasonable adjustments should You feel You will be at a disadvantage during Your Assessment.

Your application for reasonable adjustments must be accompanied by substantiated evidence of Your disadvantage.

Your application for reasonable adjustment must be sent to email: will@comepasswithme.co.uk and must be received by Compassa Ltd prior to Your selected examination registration closing date. Your application will be reviewed by Compassa and the relevant Awarding Body. Submission of an application does not commit Compassa or the Awarding Body to agreeing any adjustments to your assessment.

Additional charges may be incurred by You for the implementation of Reasonable Adjustments.

IOSH Assessments

A maximum of two attempts is permitted on all IOSH assessments. Failure to pass the assessment within these two attempts will result in you need to resit the full course. No charge will be made for this.

Registering for NEBOSH Assessments

For all NEBOSH Award-level qualifications, your course fee includes unlimited attempts at the assessment.

For the NEBOSH National General Certificate in Occupational Health and Safety, your course fee does not include the costs of registering for the NEBOSH assessment.

When registering for assessment to a qualification You are agreeing to abide by the regulations for that assessment, as set out in the NEBOSH “Guide” to that qualification.

A partial refund of fees will be made in respect of cancelled registrations only where these qualify under NEBOSH's Refunds Policy. In such cases the fee will be refunded less a deduction as per NEBOSH's refund policy which can be viewed here: https://www.nebosh.org.uk/policies-and-procedures/refunds-policy-and-procedure/ Refunds will not be made in respect of any additional costs incurred by the candidate. 

Fees and registrations are not transferable to alternative examinations or later examination sittings, or between candidates.

Administration charges paid to Compassa are non-refundable in all circumstances without exception.

Miscellaneous

Compassa Ltd will post parchments/certificates by standard royal mail (unless recorded delivery or use of a courier is requested and paid for by You), Compassa accept no responsibility for non-delivery of items posted. 

Compassa Ltd do not provide any electronic copies or scans of IOSH/NEBOSH parchments/certificates. In the event of a duplicate IOSH/NEBOSH being requested, Compassa Ltd will apply a charge of £50+VAT to cover the cost payable to IOSH/NEBOSH, adminstration, and postage.

If Your course/qualification is has been paid for by Your employer, Compassa Ltd reserves the right to post the certificates directly Your employer.

If any provision of these Conditions is invalid or unenforceable in whole or in part; the validity of the other provisions of these conditions and the remainder of the provision in question, shall not be affected.

Data Protection Act

Compassa Ltd will hold personal information about You and will use the information as follows:

• To process Your applications to Compassa Ltd and administer Your enrolment and registration for Awarding Body Assessments;
• To respond to requests from employers or employment agencies by providing verification or otherwise of information provided by You to employers or employment agencies of Qualifications gained through Compassa Ltd You hold in connection with applications for employment;
• To update Your Employer on your results and progress if, and only if, Your Employer is a party to this Contract;
• To respond to queries raised by You or the Awarding Body;
• To deal with any disciplinary matters in respect to You;
• To recover any monies owed by You to Compassa Ltd;
• To administer Compassa Ltd policies;
• To notify You of Your Awarding Bodies Assessments results;
• To liaise with the Awarding Body and exchange information relating to You;
• To make You aware of services Compassa Ltd and other similar organisations can offer including information on current and future courses and Qualifications unless You have notified us that You have opted out of receiving such information;
• To carry out research to help Compassa Ltd to improve and plan its Qualifications;
• For research purposes (in which case Your details will be anonymous); and
• As otherwise permitted by the Data Protection Act 2018.

You hereby consent to Compassa Ltd emailing Your results to You if it so decides.

You hereby consent to Compassa Ltd featuring Your results on its Learning Management System. In this event Your results will be accessible only to You and Compassa Ltd and identifiable via Your student Username and Password.

Complaints Procedure

If you have a complaint relating to any aspect of your course, please raise with Compassa Ltd to allow us to investigate under the Compassa complaints procedure, to resolve the issue.

NEBOSH Complaints

If You are a NEBOSH student and remain dissatisfied with our response you can escalate your complaint to NEBOSH by emailing info@nebosh.org.uk or by writing to:

Gemma Atkins,

Head of Customer Services,

NEBOSH,

Dominus Way,

Meridian Business Park,

Leicester,

LE19 1QW

NEBOSH will acknowledge the complaint in writing in 10 working days. All complaints will be resolved and a written response provided within 21 working days.

If the qualification is accredited by the SQA and the assessment took place in the UK, you may also seek regulatory advice form the SQA.

Complaints to the SQA can be made by calling 0345 213 5249, by emailing accreditation@sqa.org.uk or by writing to:

Head of Accreditation,

Scottish Qualifications Authority,

The Optima Building,

58 Robertson Street,

Glasgow,

G2 8DQ

SQA aims to provide acknowledgement within 5 working days and provide a considered response within 21 working days of receiving the complaint.